FAQ

Good question! But no, we advise you not to use Oopsie Heroes in combination with a diaper. Here is why: when you place the sensor on the outside of a diaper it can’t detect the urine, placing it on the inside would block the sensor signal. Next to that, experts advise people to not use diapers anymore as soon as you start using a bedwetting alarm. The learning curve of the child will be much less since the diaper makes the child feel too protected and he or she won't notice when the diaper gets wet. So it’s better not to use diapers.

Using the stickers provided, place the sensor on the outside of the undergarment or pyjama trousers, in the area where a leakage is expected. 

Nope, no Bluetooth signals. We use sound to communicate with the mobile device. How cool is that?!

Yep! Depending on the thickness of the blanket the sound volume will be high or low. A thicker blanket = a lower volume. The sensor has a reach of about 3 meters.

You can use a wet tissue to clean the sensor. Please don’t put it under water.

The Oopsie Heroes sensor comes with a few sticker sheets. The stickers help to easily attach the sensor to your child's clothing. Simply peel off a sticker from the sheet, put it on the back of the sensor and attach it to the undergarment or pyjama trousers of your child.

Make sure to align the sticker correctly. 

Sure! The sensor can be used many times! Just replace the adhesive if it has become wet or if it no longer attached for a nights sleep. 

We advise to place the mobile device in your child's bedroom within a 2-3 meter distance from the bed. 

You can use it on any mobile device which can run the Oopsie Heroes app such as an (old) phone or tablet.

Yes,  you can lock the screen once you have activated the sleep-mode of the app. 

No. But make sure to place your device on silent / do not disturb or airplane mode. This will block additional notifications.

Alongside, the volume of the mobile device should be loud enough for the Oopsie Heroes alarm to wake up the child. 

Because the sound of the sensor gets blocked more than usually it might take longer to detect the sensor sound. Alternatively, you can buy an extra sensor and attach two of them on different places.